Privacy Policy
Last updated: January 15, 2025
At Yolanda Montara, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our financial analysis services and educational resources.
1 Information We Collect
We collect information you provide directly to us when you register for our programs, subscribe to newsletters, or contact our support team. This includes your name, email address, phone number, and professional background details.
- Personal identification information (name, email, phone number)
- Professional background and experience level
- Learning preferences and program interests
- Payment information for course enrollments
- Communication history and support interactions
We also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, and how you interact with our content. This helps us improve our services and understand user preferences.
2 How We Use Your Information
Your information helps us deliver personalized educational experiences and relevant financial analysis content. We use it to communicate program updates, send learning materials, and provide technical support.
We never sell your personal information to third parties. Your data is used exclusively to enhance your learning experience and provide the services you've requested.
Specifically, we use your information to process course enrollments, customize learning pathways based on your experience level, send educational newsletters, respond to support inquiries, and analyze website usage to improve our platform.
3 Your Privacy Rights Under Australian Law
Under the Australian Privacy Principles (APPs), you have specific rights regarding your personal information. We're committed to helping you exercise these rights promptly and transparently.
Access Your Data
Request a copy of all personal information we hold about you, including how it's being used and who we've shared it with.
Correct Information
Ask us to update or correct any inaccurate personal information in our records at no cost to you.
Delete Your Data
Request deletion of your personal information, subject to certain legal obligations and record-keeping requirements.
Restrict Processing
Limit how we use your information while maintaining your account access and essential services.
4 Data Security and Protection
We implement multiple layers of security to protect your information. Our systems use industry-standard encryption for data transmission and storage, with regular security audits and updates.
Encryption in Transit
All data exchanged between your device and our servers is protected using TLS 1.3 encryption protocols.
Secure Storage
Personal information is stored in encrypted databases with restricted access and regular backup procedures.
Access Controls
Only authorized staff members can access your information, and all access is logged and monitored.
Regular Audits
We conduct quarterly security reviews and annual third-party audits of our data protection practices.
5 Data Retention and Deletion
We keep your information only as long as necessary to provide our services and meet legal obligations. Different types of data have different retention periods based on their purpose and regulatory requirements.
- Course enrollment and progress data: 7 years after course completion
- Communication records: 3 years from last interaction
- Payment information: 7 years for tax and accounting purposes
- Marketing preferences: Until you unsubscribe or request deletion
- Technical logs and analytics: 24 months maximum
When you request account deletion, we'll remove your personal information within 30 days, except where we're required to retain records for legal compliance. You'll receive confirmation once the deletion is complete.
6 Third-Party Services and Sharing
We work with trusted service providers to deliver our educational programs effectively. These partnerships are governed by strict data protection agreements that limit how your information can be used.
We only share information when necessary to provide services you've requested, comply with legal obligations, or with your explicit consent. We never share data for marketing purposes by third parties.
Our service providers include payment processors for course fees, email service providers for newsletters, and cloud hosting services for our platform. All providers must meet Australian privacy standards and undergo regular security assessments.
7 International Data Transfers
Some of our service providers operate internationally, which means your information may be processed outside Australia. We ensure these transfers comply with Australian privacy law through appropriate safeguards.
When data is transferred internationally, we use standard contractual clauses approved by the Australian Privacy Commissioner, conduct due diligence on the receiving country's privacy laws, and require equivalent protection measures from our international partners.
8 Cookies and Website Analytics
Our website uses cookies and similar technologies to enhance your browsing experience and understand how visitors interact with our content. You can control cookie preferences through your browser settings.
- Essential cookies for website functionality and security
- Performance cookies to analyze website usage and improve performance
- Preference cookies to remember your settings and customizations
- Marketing cookies for relevant content recommendations (with consent)
We use privacy-focused analytics tools that don't create detailed user profiles or share data with advertising networks. You can opt out of analytics tracking while still accessing all website features.
9 Changes to This Privacy Policy
We review and update this privacy policy annually or when we make significant changes to our data practices. We'll notify enrolled students and newsletter subscribers of any material changes at least 30 days in advance.
Updates will be posted on this page with a new "last updated" date. For significant changes that affect your rights, we'll send direct notifications via email and may request renewed consent where required by law.
Questions About Your Privacy?
We're here to help you understand and exercise your privacy rights. Contact our privacy team with any questions or requests.